At Knight Sleep, we take great pride in offering high-quality, custom-made beds designed for lasting comfort and style. As each product is made to order, we do not accept returns or exchanges unless the item is damaged or faulty. If your bed arrives with any damage or fault, we will make it our priority to resolve the issue promptly by arranging a repair or a replacement. Returns for damaged or faulty items must be requested within 7 to 28 days of delivery. In such cases, collection and redelivery will be organised by us and handled on priority. Please ensure the product is kept in its original condition, clean, unused, and well-maintained to be eligible for return. For health and hygiene reasons, we are unable to accept returns of items that have been used.

Knight Sleep aims to deliver all standard furniture items within 3 to 10 days, depending on availability. In the case of special fabric selections or custom designs, delivery may take up to 2 weeks. If any delay occurs, our team will notify you in advance. Delivery is free to most UK areas, though a small charge may apply to certain locations. Once your order is ready, you will receive confirmation of the delivery date via both text message and email. We’ll also provide an estimated delivery time so you can plan accordingly. If you feel your location may be difficult to access, we recommend informing us beforehand so we can prepare for a smooth delivery experience.<br>

Upon delivery, we strongly advise checking the condition of your furniture before the courier leaves. If any visible damage is found, it must be reported immediately to the courier to qualify for a replacement. If damage is noticed after the courier has left, unfortunately, we won’t be able to offer a return or replacement for visible issues. However, if you later discover hidden damage or missing parts, you can still report it—just make sure to provide clear images of the affected area so our technical team can review and assist accordingly.

At Knight Sleep, protecting your privacy is one of our top priorities. When you place an order or interact with our website, we collect certain personal details such as your name, email address, phone number, billing and shipping address, and order preferences. This information is essential for processing your purchase, delivering your items, and providing after-sales support. We only collect the information necessary to complete your order and ensure a smooth and personalised shopping experience.

We store your personal information securely and only use it for purposes directly related to your order or to keep you updated about important delivery or product updates. Your data is never sold or passed on to unrelated third parties for advertising or marketing. We may occasionally use your order history or preferences to improve our products and customer experience, but this is always done with your privacy in mind and within lawful data protection practices.

All payment information is processed through secure, third-party payment gateways that follow strict encryption and security protocols. Knight Sleep does not store or have access to your card or banking details. When browsing our website, we may also collect non-personal information through cookies, such as browsing behaviour or device type, which helps us understand how customers use our website and allows us to improve functionality and design. These cookies can be managed or disabled at any time through your browser settings.

By using our website, you agree to the terms of this privacy policy and consent to the collection and use of your data as described above. We are committed to following all relevant data protection regulations and ensuring that your information is handled with care. Our privacy practices are regularly reviewed and updated where needed to stay in line with legal requirements and technological advancements. If there are any changes to how we handle your data, we will update this policy accordingly.